Conditions for return/exchange

Products must be unused, with labels, packaging and purchase receipt intact.

Return/exchange requests must be submitted within 14 days of receipt.

Return/exchange process

Contact our customer service team via email or hotline.

Pack the product carefully and send it to the specified address.

Return/exchange costs

We will cover shipping costs if the product is defective.

Customers will be responsible for shipping costs if the return/exchange is for personal reasons.